Panel/System Integration Contract

Performance Questionnaire

Within the Cema Group of companies we pride ourselves on providing the highest level of customer service possible to all our clients.

In order to assist us maintain our existing high standards we would be grateful if you could complete this short questionnaire.

Contract Details

Cema Group Company:

Reference Contract:

Your Details

Completed by:

Company:

Email Address:

Phone Number (no spaces):

Part One - Contract Specifics

Engineering

Use the scale below please state how happy you were with the services provided by our company regarding the following:

Understanding of project at tender stage

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Quality of tender

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Timely submittal of drawings

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Quality of submitted drawings

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Timely submittal of FDS(if applicable)

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Quality of submitted FDS(if applicable)

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Quality of CFAT & test documentation

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Quality of O&M manual

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Overall Performance inc service & Support

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Deliver and Commissioning

Use the scale below please state how happy you were with the services provided by our company regarding the following:

Delivery within agreed timescale

 1    2    3    4    5    6

Ability to meet any delivery improvements

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Quality of delivered MS/RA

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Quality of any submitted commissioning plan

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Site installation within agreed timescale

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Commissioned within agreed timescale

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Return visits to site(if applicable)

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Health & Safety understanding

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Overall Performance inc service & Support

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Additional Comments:

Part Two - Overall

Overall Opinions

Use the scale below please state how happy you were with the services provided by our company regarding the following:

Overall attitude of our company employees

 1    2    3    4    5    6

Overall Level of communication & responses

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Innovations and additional value offered

 1    2    3    4    5    6

The Future

Use the scale below please state how happy you were with the services provided by our company regarding the following:

Would you consider using our company in the future

 1    2    3    4    5    6

Would you recommend our company to others

 1    2    3    4    5    6

Overall performance of products supplied

 1    2    3    4    5    6

Please provide any additional comments which you think would assist us to improve our service.

Additional Comments: